Refund Policy

At Moode, we are committed to providing high-quality digital products that help you manage your finances with confidence.

Because our products are delivered instantly and can be downloaded immediately after purchase, all sales are generally final.

Digital Products

Due to the nature of digital downloads, we do not offer refunds, returns, or exchanges once a purchase has been completed and the product has been delivered.

Exceptions

We may issue a refund in the following circumstances:

You were charged more than once for the same order.
You did not receive access to your purchased digital product due to a technical issue that we are unable to resolve.
You purchased the wrong product and have not downloaded or accessed it (requests are reviewed on a case-by-case basis).

Technical Support

If you experience any issues accessing, downloading, or using your digital product, please contact us. We’ll do our best to resolve the problem as quickly as possible.

If you have any questions about your purchase or believe you qualify for a refund under the circumstances above, please contact us at:

Email:sales@moode.co.za

We aim to respond to all enquiries within 1–2 business days.